Just got back from an off island assignment. Let me tell you service on the mainland is awesome. People have figured out that guests do not have to choose your establishment, if they do you had better provide top notch service. I will also let you know that judging the open storefronts, there are many places that chose to let things happen because "that is the way we have always done it.".
Owners and managers take the time to meet your guest, read your online reviews, talk to your team, get rid of the "ya buts" and listen. After all your your employees are also your guests
Monday, October 10, 2011
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